Thank you for shopping at HomeDeco Bali!

Shipping

• We ship your order within 2 to 4 working days (Monday to Friday). Delivery normally takes 2 to 4 working days after dispatch. You will receive a confirmation email once your order has been shipped, so please make sure your email address is entered correctly.
• If an email address and/or mobile number is provided, the courier company will normally inform you about the delivery date and time. This is the responsibility of the courier company. All delivery times are estimates and not guaranteed.
• We ship to mainland Spain, the Balearic Islands and mainland Portugal.

Shipping costs

• Orders over €99: FREE standard shipping to mainland Spain and Portugal — no matter the size or weight of your order. Applied automatically at checkout.
• Orders under €99: €5.95 flat rate for mainland Spain and Portugal.
• Balearic Islands: orders are shipped by sea freight and the cost is calculated by the weight of your order, starting from €9.95. The free shipping offer does not apply to island deliveries.
• We do not ship to the Canary Islands, Ceuta or Melilla, or to the Azores and Madeira.
• Preorder items: products marked as preorder are delivered in the period shown on the product page. If your order combines in-stock and preorder items, we will contact you to arrange shipping.
• All shipping costs include VAT. The exact shipping cost for your order is always shown at checkout before you pay.

Returns

• You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquired physical possession of the goods.
• To exercise the right of withdrawal, notify us at support@homedecobali.com with an unequivocal statement of your decision to withdraw. Sending your notice before the withdrawal period expires is sufficient to meet the deadline.
• Once we have received your email, you will receive instructions on how and where to send your products, including an RMA (Return Merchandise Authorisation) number. Items sent back without an RMA cannot be accepted.
• You are responsible for the cost of returning your item. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Eligibility for refunds and exchanges

• Your item(s) must be unused and in the same condition in which you received them, in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• If we do not receive the item(s) in the same condition in which they were shipped, we will individually assess the item(s) and determine the loss in value, which will be deducted from the amount refunded.
• Partial refunds may also apply to any item returned more than 14 days after delivery.

Exchanges

We only replace items if they are defective or damaged. Please inspect your order upon reception and contact us immediately via our contact form if the item is defective, damaged or incorrect. Our team will provide an RMA number and shipping details.

Refunds

Once your return is received and inspected, we will send you an email to confirm receipt and to notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to post the refund.

Late or missing refunds

• If you have not received your refund yet, first check your bank account again, then contact your credit card company — it may take some time before the refund is officially posted.
• If you have done all of this and still have not received your refund, please contact us.