Question about a product, your order or shipping?

Send us a message — you'll get a reply from one of us four (Marco, Rick, Ingrid or Lisette), usually within one working day. No call centre: just us.

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Dewi is our digital assistant and is there for you 24/7: the status of your order (with your order number and email), products and sizes, shipping, returns and how our website works. Anything she can't solve comes straight to us.

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Quick answers

How fast is delivery? We dispatch within 2–4 working days and most items are in stock. Shipping is free on orders over €99 to mainland Spain and Portugal. All the details are in our Shipping & Returns Policy.

Can I return my order? Of course — within 14 days of receiving it, unused and in the original packaging. How it works step by step is explained in the Shipping & Returns Policy.

Will my piece look exactly like the photo? Almost — every item is handmade, so no two pieces are ever identical. Small variations in colour, grain or weave aren't flaws; they're what makes your piece one of a kind.

Where's my 10% welcome discount? Subscribe to our newsletter (you'll find it at the bottom of every page) and the coupon for your first order lands straight in your inbox.

Prefer a quick DM?

We're quickest to reply on Facebook and Instagram (@homedecobalishop) — just send us a direct message. You can also email us at support@homedecobali.com.

Or simply use the form below.